Coverage is confirmed with the product.
Warranty duration, covered components, service method and responsibility for freight or labour are product- and order-specific. The written warranty terms supplied with the quotation or order confirmation control.
MEKVANTA does not publish a universal warranty duration because different manufacturers, components and configurations may have different coverage. Request the applicable warranty document before ordering.
Information needed to start a case
- Customer name, order reference and machine serial number
- Clear description of the issue and when it began
- Photos or a short video showing the condition
- Error messages, software version and recent changes
- Operating environment, material and consumable details where relevant
Send this information to sales@mekvanta.com.
How support cases are handled
1. Triage
We verify the equipment, symptoms, order and safety status.
2. Guided checks
Remote diagnostics may include configuration, cleaning, fixtures, software and sample tests.
3. Escalation
Manufacturer review is requested when the case needs engineering or warranty authorization.
4. Resolution
The next action may be instruction, a part, repair coordination or another written remedy.
Items commonly outside equipment warranty
Subject to the actual warranty document, normal wear, consumables, misuse, unauthorized modification, unsuitable power supply, improper maintenance, transport after delivery and operation outside specified conditions are commonly excluded. This list is illustrative and does not replace the product-specific terms.
Safety and unauthorized repair
Stop using equipment if there is smoke, unusual heat, exposed wiring, liquid ingress, severe mechanical damage or another safety risk. Disconnect power when safe and request instructions. Do not bypass interlocks or perform electrical repairs without authorization and appropriate qualifications.